At Two Men, we always strive to provide the best shopping experience for our customers. We are committed to providing a replacement and return policy that ensures your complete satisfaction with our products.
Return and replacement terms:
1. Replacement and return period:
• The customer has the right to replace or return the order within a maximum period of 3 days from the date of receipt.
2. Bear the shipping costs:
• The customer bears all shipping costs for the return process, unless there is an error on our part.
3. In the event of an error or different product:
• If a wrong or different product is received from the order, we will bear all costs of returning and replacing the product.
• The product must be in its original condition when returned, without any damage or harm.
Steps to submit a return or replacement request:
• Contact us via email or the phone number registered on the website.
• Provide the order number and a picture showing the condition of the product (in the event of an error or damage).
Important notes:
• Products that have been opened or used cannot be replaced or returned in order to preserve the quality and validity of the products.
• Please make sure to submit the request within the specified period to ensure its processing.
We are here to ensure your satisfaction, and thank you for choosing Two Men to enjoy the best coffee crops.
